Area Guide Aquarium Information
Rules & Manners
To ensure that everyone can enjoy Kaiyukan and Tempozan Harbor Village, we ask that you please follow the instructions below.
In addition to the cases listed below, we may have to speak to you or refuse your request at our discretion.
*Please note that the rules regarding bringing large luggage such as suitcases and carts into the Kaiyukan Kaiyukan have changed as of April 24th.
Click here for details on the changes.
Items that cannot be brought into Kaiyukan
Carry-on cases, carts, and large luggage
Click here for details on the rules.
- Carry-on suitcases and carts.
*Please leave your luggage at your hotel or in a coin locker before coming to the facility.
For more information about coin lockers at Kaiyukan and Tempozan Harbor Village,please click here. - Items with a total of three sides exceeding 120 cm (any single side exceeding 70 cm)
- Umbrellas over 120 cm in length
- You are permitted to bring in walking aids and strollers of the type specified by our facility.
Unsealed drinks
- Drinks in containers that may spill if they fall over, such as tumblers or drinking cups. * Drinks in containers with lids that will not spill even if they fall over, such as water bottles or plastic bottles, and baby food, etc. outside of the nursing room are permitted.However, please be considerate and drink carefully so as not to disturb other visitors' viewing, such as by sitting on a bench when drinking.
- Please refrain from eating inside the Aquarium.
Alcohol
- Bringing alcohol is prohibited. If you have souvenirs, please leave them in the lockers.
*Drinking alcohol is not permitted inside the Aquarium.
dangerous goods
- Items generally considered dangerous, such as knives or poisonous substances, or items that may cause inconvenience to other customers
Anything that the hotel deems offensive to other guests
- Items that have a pungent odor, such as those containing raw food
- Anything grotesque or that other customers may find offensive
Behavior prohibited within Kaiyukan
Pets allowed inside the building
Click here for details on the rules.
- We do not allow pets other than dogs and cats inside the building. Furthermore, pets are only permitted inside if they are in a pet carrier and their face and body are completely covered (carriage dimensions: 50cm x 30cm x 30cm high). We may also refuse entry if your pet barks or otherwise behaves inappropriately.
*Assistance dogs are allowed inside the building even without a carrier.
*Entry to Cafe ROF on the 4th floor of the Aquarium is currently prohibited.
Unauthorized use of admission tickets
- Purchasing tickets from unauthorized websites, reselling, or other fraudulent transactions
Turning on photography lights or taking flash photographs that dazzle creatures or other guests
- Flash photography is prohibited at the Seasonal Exhibits and the Ringed seal tank throughout the day.
Shooting in a way that interferes with other customers' viewing, such as live streaming
- Photography that causes discomfort, anxiety, or inconvenience to other customers is prohibited.
- Please refrain from taking photos that occupy the area in front of the tank for long periods of time, and from using tripods or selfie sticks. (Tripods may only be used as monopods.)
Use of lights, electronic bulletin boards, or other items that emit constant light
Entering the building in a costumed state or occupying the restroom for a long period of time while changing clothes or putting on makeup in a costume
We will refuse entry to guests wearing any of the following clothing or makeup that we determine to be unsuitable for the following reasons:
- Anything that obstructs the passage of other customers
- Anything that may offend other customers (exposed clothing, grotesque makeup, etc.)
- Anything that makes it impossible to identify your face (such as headgear that obscures the face, face paint or makeup that covers the entire face, etc.)
- Makeup that may come into contact with the facility or other guests
Eating meals outside of cafe ROF on the 4th floor and breastfeeding outside of the nursing room
- Children may eat or drink beverages and baby food in containers with lids that will not spill even if they are knocked over.
However, please be considerate and not disturb other customers when drinking, such as by sitting on a bench.
Smoking in the Aquarium
- Smoking is prohibited anywhere in the Aquarium, including electronic cigarettes. Please use the outdoor smoking area.
Other prohibited actions
- Shouting loudly, using loudspeakers or other loud or unpleasant noises, discriminatory remarks
- Do not occupy the area in front of the tank for a long period of time or otherwise obstruct other customers' views.
- Actions that have a negative impact on the creatures, such as hitting the tank or inserting your hands into it
- Throwing or swinging objects or other actions that endanger other customers
Items that are prohibited to bring into Tempozan Harbor Village and actions that are prohibited
Smoking
Smoking (including e-cigarettes) is prohibited except in designated areas.
Carrying on explosives, guns, knives and other dangerous items
Displaying signs, placards, banners, and other similar items
Handing out flyers and posting notices
Bringing long, rod-shaped objects such as golf equipment, tennis rackets, or baseball bats into the courts
Use of skateboards, kickboards, striders, etc.
Use of loudspeakers or megaphones (excluding group leaders)
Vehicle access (including bicycles)
Vending at outdoor stalls, etc. (excluding those permitted by the administrator)
Use of drones
Off-leash walks
Pets are not allowed in the dining areas on the premises.
Feeding the animals
Any other prohibited acts as determined by the administrator